return policy

We’ll gladly accept returns or exchanges for any clinelle.com purchases and will issue a full refund upon receiving your items within 5 days of the RECEIVED date.

Please note that we only accept exchanges of equal or lower value which have been pre-approved by our Customer Service. The refund and exchange might be rejected if the product packaging has been opened or used.

my order has arrived, but i would like to cancel. is this possible?

Once an order has been successfully submitted with payment duly authorized, Clinelle will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.

the product i have received has damaged/torn packaging. please advise.

All orders are carefully hand-packed at our local warehouse facility and we go to great lengths to ensure that your products arrive in pristine condition. However, if in the unlikely event the packaging was damaged in transit, please write to us at info@clinelle.com with a record of the delivery date, time, waybill number and a photograph of the product (as proof of damage) and we will respond to you as soon as possible with a solution.

Please note that Clinelle will not be held accountable for any products which have been acknowledged upon delivery. Therefore, we strongly urge customers to check the condition of your order before signing for acknowledgment.

the product i have received is defective. please advise.

Please contact us immediately by writing to us atinfo@clinelle.comwith photographic proof of the defect. We will respond to you as soon as possible with a solution to the defect.

my order for a designated recipient was unsuccessfully delivered on a few occasions. i’d like to cancel/return my order. is this possible?

We regret to inform you that we do not entertain refunds or returns in the event that the designated recipient of your order cannot be contacted/located. In this case, the product will be returned to the purchaser, and any additional delivery charges to re-deliver or re-route to any new address shall be borne by the purchaser.

am i able to return defective products to any of your retail stores?

Please be advised that online/e-store purchases are treated as separate from shop purchases; product returns for online /e-store purchases will not be entertained at any of Clinelle business partners.