shipping
Standard shipping charges on every order for different countries
MALAYSIA:
| Countries / Regions | Shipping Fee | Delivery Period* | |
|---|---|---|---|
| Nett Sale Order: | < RM50.00 | ≧RM50.00 | |
| West Malaysia | RM11.00 | Free | 2 - 5 business days |
| Sabah | RM13.00 | Free | 2 - 5 business days |
| Sarawak | RM12.00 | Free | 2 - 5 business days |
INTERNATIONAL SHIPPING:
| Countries / Regions | Shipping Charges | Delivery Period* | |
|---|---|---|---|
| Nett Sale Order: | < RM300.00 | ≧ RM300.00 | |
| Singapore | RM50.00 | Free | 5 - 14 business days |
| Countries / Regions | Shipping Charges | Delivery Period* | |
|---|---|---|---|
| Nett Sale Order: | < RM350.00 | ≧ RM350.00 | |
| Australia | RM130.00 | Free | 5 - 14 business days |
| Countries / Regions | Shipping Charges | Delivery Period* | |
|---|---|---|---|
| Nett Sale Order: | < RM500.00 | ≧ RM500.00 | |
| United States of America (USA) | RM180.00 | Free | 5 - 14 business days |
*Delivery period for reference only.
STANDARD DELIVERY - Period for Reference only.
We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.
STANDARD DELIVERY - Process and Lead Time
- Delivery will take up to 3-7 business days from date of purchase.
- Orders placed on Friday after 3PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
- Delivery is not available for addresses with P.O. Boxes.
STANDARD DELIVERY - Order Tracking and Delivery Status
- Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your local orders via the DOMESTIC (Malaysia) ORDER HERE:
Standard Delivery: Tracking Methods
| Shipping Methods | Tracking Methods |
|---|---|
| East Malaysia: GDex |
Track Here |
| West Malaysia: DHL ecommerce Ninjavan |
Track Here |
| International Order: DHL Express |
Track Here |
In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
Please contact our customer service by info@clinelle.com or phone +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 8.00am – 5.00pm for assistance.
Important notice on items that are prohibited to ship internationally
Product with Aerosol Can packaging is prohibited to ship internationally. The aerosol can is categorised under Hazard Class 1 - Dangerous Goods. The product that is prohibited to ship internationally is Clinelle PureSWISS Thermal Spring Water
In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
Please contact our customer service by info@clinelle.com or phone +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 8.00am – 5.00pm for assistance.